Exploring Cloud Service Levels Agreement
Improve understanding of responsibilities and compensation in the event of service unavailability
Service Description
Book this session with our expert to gain a better understanding and control of your provider's service level agreements (SLAs). When dealing with infrastructure (IaaS), platform (PaaS), or cloud application (SaaS) services, service availability is an important factor to consider. This availability is specified in the service level agreements (SLAs) provided by your provider. Which SLAs should you check? Who is responsible in the event of a service interruption? What penalties and financial compensation may apply if your provider fails to meet service levels? Which indicators should you monitor or measure?
Cancellation policy
Cancellations or booking changes can be managed in your customer account or by emailing connect@btocloud.fr. Cancellations must be made at least 24 hours in advance for all services, free of charge. For any cancellation made 48 hr before the start of a session, please note that fees may be applied
Contact information
+33 (1) 80 88 62 28
connect@btocloud.fr
75 Avenue Parmentier, Paris, France